DIGITAL PR CAMPAIGN ACTIVATION STRATEGY FOR LITTLE CONTRAST COFFEE SHOP ON INSTAGRAM

Authors

  • Yogascitra Naufal Universitas Sangga Buana YPKP
  • Witri Cahyati Universitas Sangga Buana YPKP
  • Widyapuri Prasastiningtyas Universitas Sangga Buana YPKP
  • Hetti Herawati Universitas Sangga Buana YPKP
  • Mochamad Al-Faiz Universitas Sangga Buana YPKP

DOI:

https://doi.org/10.61397/tla.v3i2.505

Keywords:

Campaign Public Relations Digital, Instagram, Little Contrast

Abstract

This study aims to analyze the implementation and planning of digital public relations campaigns implemented by Little Contrast coffee shop through the Instagram social media platform in facing the dynamics of the digital era. The method used is a case study with a qualitative approach, including observation of the types of content uploaded on Instagram social media, interviews with the Little Contrast team, and analysis of public relations campaigns conducted by the Little Contrast team to understand how public relations campaign strategies are developed and implemented. The results of the study indicate that the activation of this digital campaign is a strategy to create brand trust and brand awareness to the audience by using the eWOM strategy that introduces products through soft selling testimonials from repost stories on Instagram. Repost stories are part of the content marketing matrix with the inspire type which aims to increase awareness from the audience. By implementing digital campaign activation, Little Contrast can create content that supports the #RASAUNTUKSEMUA campaign, the type of content often used in this campaign is the content marketing matrix with the entertain and inspire types, which aim to get closer to the audience emotionally, so that the communication desired by the brand to the audience can be accepted and the audience is aware of the unique value proposition from Little Contrast.

References

Aaker, D. A. (1996). Building strong brands. Free Press.

Ardianto, E. (2016). Metodologi penelitian untuk public relations kuantitatif dan kualitatif. Simbiosa Rekatama Media.

Ashley, C., & Tuten, T. (2015). Creative strategies in social media marketing: An exploratory study of branded social content and consumer engagement. Psychology & Marketing, 32(1), 15–27.

Bosomworth, D. (2014). The content marketing matrix. Smart Insights.

Breakenridge, D. (2012). Social media and public relations: Eight new practices for the PR professional. FT Press.

Chaffey, D., & Ellis-Chadwick, F. (2019). Digital marketing: Strategy, implementation and practice (7th ed.). Pearson.

Cheung, C. M. K., & Thadani, D. R. (2012). The impact of electronic word-of-mouth communication: A literature analysis and integrative model. Decision Support Systems, 54(1), 461–470.

Christianto, A. (2019). Brand identity dalam membangun citra merek perusahaan. Jurnal Komunikasi Bisnis, 7(2), 45–56.

Christianto, D. (2019). Brand identity and brand image in marketing communication. Journal of Marketing Studies, 8(2), 45–56.

Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). Sage Publications.

Cutlip, S. M., Center, A. H., & Broom, G. M. (2013). Effective public relations (11th ed.). Pearson.

Dietrich, G. (2014). Spin sucks: Communication and reputation management in the digital age. Que Publishing.

Freberg, K., Graham, K., McGaughey, K., & Freberg, L. (2011). Who are the social media influencers? A study of public perceptions. Public Relations Review, 37(1), 90–92.

Ghodeswar, B. M. (2008). Building brand identity in competitive markets: A conceptual model. Journal of Product & Brand Management, 17(1), 4–12.

Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the internet? Journal of Interactive Marketing, 18(1), 38–52.

Jenkins, H. (2006). Convergence culture: Where old and new media collide. New York University Press.

Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of social media. Business Horizons, 53(1), 59–68.

Keller, K. L. (2013). Strategic brand management: Building, measuring, and managing brand equity (4th ed.). Pearson.

Kietzmann, J. H., Hermkens, K., McCarthy, I. P., & Silvestre, B. S. (2011). Social media? Get serious! Understanding the functional building blocks of social media. Business Horizons, 54(3), 241–251.

Kotler, P., & Keller, K. L. (2016). Marketing management (15th ed.). Pearson.

Kotler, P., Kartajaya, H., & Setiawan, I. (2017). Marketing 4.0: Moving from traditional to digital. Wiley.

Luttrell, R. (2015). Social media: How to engage, share, and connect. Rowman & Littlefield.

Muniz, A. M., & O’Guinn, T. C. (2001). Brand community. Journal of Consumer Research, 27(4), 412–432.

Park, D., & Lee, J. (2009). e-WOM influence on consumer purchase intention. International Journal of Advertising, 28(3), 473–499.

Priansa, D. J. (2021). Komunikasi pemasaran terpadu pada era media sosial. Pustaka Setia.

Pulizzi, J. (2014). Epic content marketing. McGraw-Hill.

Rose, R., & Pulizzi, J. (2011). Managing content marketing. Content Marketing Institute.

Sabbagh, M. (2018). Social media marketing strategies and business performance. Journal of Digital Marketing Research, 5(1), 12–21.

Scott, D. M. (2017). The new rules of marketing and PR (6th ed.). Wiley.

Shimp, T. A. (2010). Integrated marketing communications in advertising and promotion (8th ed.). South-Western Cengage Learning.

Smith, R. D. (2017). Strategic planning for public relations (5th ed.). Routledge.

Tuten, T. L., & Solomon, M. R. (2017). Social media marketing (3rd ed.). Sage Publications.

Yin, R. K. (2018). Case study research and applications: Design and methods (6th ed.). Sage Publications.

Downloads

Published

07-03-2026

How to Cite

Naufal, Y., Cahyati, W., Prasastiningtyas, W., Herawati, H., & Al-Faiz, M. (2026). DIGITAL PR CAMPAIGN ACTIVATION STRATEGY FOR LITTLE CONTRAST COFFEE SHOP ON INSTAGRAM. TOPLAMA, 3(2), 83–96. https://doi.org/10.61397/tla.v3i2.505

Issue

Section

Articles

Most read articles by the same author(s)